Customer Service and Data Entry Professional

· Alpharetta, Georgia
Employment Type Full-Time
Minimum Experience Entry-level

Customer Service and Data Entry Professional

Reports to: Various Managers

Full-Time Hourly, Non-Exempt

Based in Alpharetta, Georgia

 

Are you a friendly professional in customer service and data entry searching for work that makes an impact in the lives of vulnerable children worldwide? If you take pride in the accuracy of your work and a job well done under pressure of deadlines, and if you find joy in supporting teammates and assisting customers, this opportunity may be for you!

 

Kids Alive International is a Christ-centered organization that believes every child deserves to live free from the bondage of hunger, abuse, and exploitation. This belief compels us to model God’s love to vulnerable children, and to meet their spiritual, physical, educational, and emotional needs with compassion and excellence.

 

We are over 100 years old, but our ongoing relocation to north Metro Atlanta has created an environment like an entrepreneurial startup: fresh, fast paced, and innovative. So we’re adding new staff who pride themselves on emotional maturity, flexibility, self-motivation, curiosity, and accountability.

 

We’re looking for two administrative support professionals to assist our Accounting and Child Sponsorship teams. They will work with several systems to make sure donations, correspondence, and information flow to the right places and stay accurate. They will respond to donors’ requests and collaborate with teammates across the organization.

 

At our organization, it is important to have a committed personal Christian faith in Jesus Christ and a heart for serving vulnerable children, families, and communities. We seek alignment with the driving mission, vision, and core values of Kids Alive International (www.kidsalive.org/meet-kids-alive/about/what-we-believe), the Bible, and Christian theology, faith, and practice. The successful candidate will keep our shared core values, beliefs, and commitments at the center of their work. They will “…make the most of every opportunity” (Colossians 4:5) to demonstrate the love of Christ, “be humble, thinking of others as better than yourself” (Philippians 2:3), and “…run with endurance the race God has set before us” (Hebrews 12:1).

 

In this role, you will:

  • Process, document, and code correspondence or donations from many physical and digital sources.
  • Respond to donor calls and emails, and proactively reach out to them to answer questions and requests, and solve difficulties as they arise
  • Monitor sponsorships or donations and donor information to ensure it syncs correctly, and keep it up to date in our website, donor database, and other systems
  • Maintain and safeguard the physical and digital filing system for your team
  • Implement print and mail projects and maintain your team’s supplies and materials
  • Assist your team and the organization with information sharing and other projects as requested
  • Take initiative to notice and propose ways to improve your systems and processes


We believe the successful candidates will also have the following qualifications:

  • An associate degree or extensive administrative experience
  • A positive, team-first attitude and a commitment to working together to discover, analyze, and solve problems
  • Strong skills in sensitive customer service and clear communication for frequent phone and written contact with donors
  • A commitment to maintaining confidentiality
  • Strong organizational skills and significant attention to detail resulting in a high degree of accuracy with numbers and data entry
  • Strong computer skills, including a working knowledge of Microsoft Office, especially: Word, Excel, Outlook, and the ability to learn our custom donor database programs (Prior experience with either DonorDirect or Blackbaud is a plus)
  • Ability and willingness to occasionally travel for training
  • Spanish and/or French language proficiency is a bonus

 

Kids Alive offers competitive pay and comprehensive benefits. If you possess the above-mentioned skills and experience and are looking for a challenging but rewarding work experience, we want to hear from you. Please read more about our mission, vision, and core values here: www.kidsalive.org/meet-kids-alive/about/what-we-believe/. Have questions? Reach out to Bill Dean, Mobilization Coordinator: Bill.Dean@kidsalive.org.

 

We look forward to connecting with you soon! 

Thank You

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  • Location
    Alpharetta, Georgia
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level